Service & warranty

Always a solution, fast and professional

At SAEY, quality and reliability are at the heart of everything we do. Every appliance is manufactured with the utmost care and thoroughly inspected before it leaves our factory. Should a problem arise, you can rely on our professional service.

As a first step, please contact the dealer or installer who supplied and installed your appliance. Thanks to their expertise, most questions or technical issues can be resolved quickly. If additional support is required, they will call on our own service department. Our experienced service technicians will ensure that you can enjoy your SAEY appliance again as quickly as possible.

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Service

Warranty you can rely on

A SAEY appliance is built to provide years of reliable performance. That is why we offer an extensive warranty:

5-year warranty on the construction of our wood inserts.
2-year warranty on replaceable parts for our wood inserts.
2-year warranty on all other SAEY appliances against manufacturing defects.

The warranty starts from the date of purchase. Your purchase invoice or receipt serves as proof of warranty.

The warranty covers the repair or replacement of parts with manufacturing defects, provided the appliance has been used normally and maintained in accordance with the user manual. Damage resulting from incorrect installation, improper use, modifications to the appliance, disassembly, normal wear and tear, or insufficient maintenance is not covered by the warranty.

All warranty claims must be submitted through your authorised SAEY dealer or installer.

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